What has to be in place before you cash out
A withdrawal on qq1q is not one button. The cashier checks three things in order: your account is verified, your bonus turnover is finished, and the wallet you name belongs to you. Most of the delays players complain about come from one of those three still being open when they press confirm.
If you have not done KYC yet, start there. The site asks for it before the first withdrawal, not at signup, so you can register, deposit ৳450 and play for a while without sending a single document. The request only appears once you actually cash out.
Keep the deposit path and the withdrawal path the same where you can. bKash in, bKash out is the simplest to reconcile, and it removes the most common name-matching problem before it starts.
KYC sits in front of the first payout
Your first withdrawal waits for identity verification. Send one of the three accepted documents, allow up to 24 hours for review, and the request goes through. Every later payout skips this step entirely.
Sending the request: the four screens you will see
The cashier is four screens long, and each one can be corrected until you press confirm on the last. Amounts are shown in taka. The app uses the same screens as the browser, just narrower.
-
01
Open the cashier
Log in, tap the wallet icon in the top bar and choose Withdraw. The balance shown here is the balance that can actually be paid out.
-
02
Pick the wallet
Choose bKash, Nagad, Rocket or bank transfer. The number or account must be registered in your own name, not a relative's.
-
03
Type the amount
Anything from ৳1,300 up to the daily room left on your tier. The screen recalculates the remaining cap as you edit.
-
04
Confirm and watch
Press Confirm. Status moves from Pending to Approved or Review. A verified account normally lands the money in about 30 minutes.
Expect the very first one to be slower. A first withdrawal takes roughly 1 hour, because the team compares your ID with the account name before releasing anything. Once that comparison is on file, later requests fall back to the usual half hour.
Do not file a second request while the first is still Pending. Two open files on one account are treated as duplicates and both get slowed down.
How much you can take out, and how fast
The floor and the cap are flat across payment methods. What changes with your tier is the daily ceiling, and that grows with monthly turnover rather than with deposits.
| Item | Figure |
|---|---|
| Minimum withdrawal | ৳1,300 |
| Maximum per day, standard account | ৳175,000 |
| Standard payout time | 30 minutes |
| First withdrawal after KYC | about 1 hour |
| Minimum deposit | ৳450 |
| Bonus turnover before bonus money can leave | 19× |
The 19× line matters here. If you took the 170% first deposit bonus, up to ৳13,500, that bonus amount has to be played through 19 times before any of it can be withdrawn. Your own deposit is not locked, but a request that touches bonus money waits until the turnover is finished.
VIP tiers carry their own daily withdrawal limits, and they sit above the standard cap:
| Tier | Monthly turnover | Daily withdrawal limit |
|---|---|---|
| Copper | ৳0 | ৳180,000 |
| Silver | ৳70,000 | ৳300,000 |
| Gold | ৳330,000 | ৳530,000 |
| Platinum | ৳1,600,000 | ৳920,000 |
Tier is set by monthly turnover, not by a single large deposit. Platinum also comes with a personal manager, which is useful when you need a large payout cleared around a specific time of day.
A request is held. What now?
Pending is normal for the first half hour. Anything longer has a reason, and the reason is almost always on this list. Match the status you see, then act on the third column instead of filing a new request.
| What you see | Likely cause | What to do |
|---|---|---|
| Pending past 30 minutes | KYC unfinished, or bonus turnover still open | Check the verification tab and your bonus balance before requesting again |
| Review | Document photo unreadable, or a name that does not match | Re-upload a sharper photo of the same document from the profile page |
| Rejected | Wallet number in someone else's name, or a typo in the number | Fix the number in your profile, then file one new request |
| Amount cut down | Daily limit for your tier already used | Split the cash-out across two days, or move up a tier |
| Paid but nothing arrived | Wallet-side delay on the receiving number | Check the bKash or Nagad statement, then open live chat with the request number |
Live chat runs 24/7 and is the only channel you need. The team can see the request number, the timestamp and the reason a file moved to Review, so quote that number and skip the long explanation. Most holds clear the same day once the missing piece arrives.
Papers that match your name
Three documents are accepted. Whichever you send must carry the same name and spelling as the account you registered, so the reviewer can match the two without asking. Review takes up to 24 hours and is needed before your first withdrawal only.
| Document | What to send |
|---|---|
| National ID Card (NID) | Front and back, both edges inside the frame, one clear image per side |
| Passport | Photo page only, with the number and the expiry date readable |
| Driving Licence | Both sides of the plastic card, laid flat rather than held at an angle |
Once a document is approved the badge stays on the account. There is no repeat check on the second, tenth or hundredth payout unless the name or the wallet details change later.
If your ID is old and the photo has faded, a passport is usually the safer upload. Reviewers read the number and the expiry date first, and a washed-out card slows the file down.
Photos that get approved on the first upload
Nearly every rejection is a photograph problem, not a document problem. The reviewer has to read the number, the name and the expiry date without guessing at any of them.
-
Daylight, not flash
Lay the card on a plain table near a window. Direct flash wipes out the hologram and the fine print along the edge.
-
All four corners inside
Fill the frame with the document and leave a little background around it. Trimming an edge off means a second upload.
-
Fingers off the number
Hold it by the edges or lay it down. A thumb across the ID number is the fastest way to get a Review status.
-
One file per side
Front and back as two separate photos. No collages, and no screenshot of a scan shown on another screen.
-
A selfie only if asked
If the team requests one, hold the open document beside your face in the same light and keep both fully visible.
Upload from the profile area on the site, or from the qq1q app under the verification tab. Files pushed through social media or messaging apps are not accepted and are not stored, so they simply delay you.
Who looks at your ID, and how long it stays
Documents go into the verification queue and are read by the compliance team only. They are not shown to other players, not used for marketing, and not handed to game providers.
The record stays on file while the account is open. That is exactly what lets the second and the fiftieth withdrawal clear without a new upload. If you close the account, the file is handled under the privacy policy published on this site.
One practical point worth repeating: the name on the ID, the name on the wallet and the name you registered must be the same person. A bKash account in a family member's name is the single most common reason a payout is refused, and no amount of chat support can override it.