Checks before you write in
Most messages that reach qq1q support fall into three groups: a deposit sent to an old wallet number, a bonus that has not finished its wagering, or a password typed while the phone keyboard sat in Bangla script. Each one has a check you can run in under a minute.
- Copy the number fresh. Open the deposit page and copy the receiving wallet number from there. Numbers saved in your bKash app from an earlier session are the usual reason money goes missing.
- Read the wagering counter. The bonus area shows how much of the requirement is left. If the bar is still moving, the money is not lost, it is just locked.
- Set the keyboard to English. Retype the password by hand instead of pasting it, and switch off any auto-correct that capitalises the first letter.
- Use a steady connection. A weak signal can leave a login or a deposit request half-sent. Try Wi-Fi once before you retry a third time.
Sending money in
qq1q works in BDT from the first tap to the last payout, so nothing changes currency on the way in. The smallest deposit is ৳450, and a confirmed mobile wallet transfer normally shows in your balance inside 3 minutes. Use a wallet registered in your own name, because withdrawal later goes back to the same identity.
| Method | Deposit | Withdrawal |
|---|---|---|
| bKash | 3 minutes | 30 minutes |
| Nagad | 3 minutes | 30 minutes |
| Rocket | 3 minutes | 30 minutes |
| Bank Transfer | 3 minutes | 30 minutes |
Keep the SMS from bKash or Nagad. The transaction ID in that message is the one thing support needs when a payment stalls, and it is far easier to find in the inbox than in your history the next day.
Taking money out
The minimum withdrawal is ৳1,300, and most cash-outs reach the wallet in about 30 minutes. Your first one can take up to 1 hour, because the account is checked at the same moment. Identity verification (KYC) takes up to 24 hours, so upload documents before you need the money, not during a cricket final.
KYC is a single photo of your National ID card, passport or driving licence, sent from the account area. It is required before your first withdrawal and it stays on file unless your details change. The standard daily ceiling is ৳175,000; higher VIP levels lift that figure, and a large request is easier to handle if you message live chat earlier in the day.
Bonus money and wagering
Bonus cash arrives locked. Your first deposit is topped up by 170%, up to ৳13,500, and the whole bonus carries a 19x wagering requirement that has to be finished within 7 days. A first deposit of ৳2,000 leaves you with ৳2,000 in cash and ৳3,400 in bonus money.
| Offer | Rate | What to know |
|---|---|---|
| First deposit | 170% | Up to ৳13,500, wagered 19x inside 7 days |
| Reload | 26% | Applies to later deposits, same wagering rules |
| Daily cashback | 0.8% | Credited automatically, no code to type |
| Referral | ৳425 | Paid when a friend you invite joins |
Wagering moves on qualifying bets only, and some rounds count for less than others. If a ৳3,400 bonus sits untouched for a week, it does not become part of your balance; the clock simply ends. Play the games you already enjoy, and the requirement clears on its own.
Login and the app on a slow connection
Password resets start on the login page and arrive as a one-time code. Never pass that code to anyone, including a caller who says they are from support; staff will not ask for it. If the mobile app keeps refusing a correct password, reinstall version 2.2.6 from the qq1q site, which is free and needs Android 8.0 or newer plus about 32 MB of space.
The questions our live chat gets after midnight
Jump to a group
Which payment methods work on qq1q?
bKash, Nagad, Rocket and bank transfer. All four are used for deposits and withdrawals, and every amount stays in BDT, so nothing is converted inside the cashier. Where you can, withdraw to the same method you deposited with; it keeps verification short.
What is the smallest deposit I can make?
৳450. Anything lower will not register on the deposit page. Once your bKash or Nagad transfer is confirmed, the money usually appears in your qq1q balance within 3 minutes.
My wallet balance dropped but the qq1q balance is still empty. What now?
Give it the full 3 minutes first. If the balance is still untouched, open live chat with the transaction ID from your wallet SMS, the amount and the time you sent it. Support can trace the payment and either credit it or return it.
How quickly does a withdrawal arrive?
Most requests reach the wallet in about 30 minutes. The first one can take up to 1 hour because the account is checked at the same time, and any pending KYC review adds up to 24 hours on top.
What documents does the KYC check need?
One clear photo of your National ID card, passport or driving licence. Upload it from the account area before your first withdrawal. The review takes up to 24 hours and you only repeat it if your details change.
What is the minimum withdrawal, and is there a daily limit?
The minimum is ৳1,300. The standard daily ceiling is ৳175,000, and higher VIP levels raise it. If you plan a large cash-out, message live chat early in the day so it can be checked in one pass.
How does the 170% first deposit bonus work?
Your first deposit is matched at 170%, up to ৳13,500 in bonus money. A ৳2,000 deposit gives ৳3,400 in bonus. That bonus has to be wagered 19 times within 7 days before any of it can be withdrawn.
What does 19x wagering actually mean?
It means 19 times the bonus amount has to be played through before that money counts as yours. A ৳3,400 bonus needs ৳64,600 in qualifying bets. Slot and fishing rounds count; the bonus page lists what does not.
Do I have to claim the cashback myself?
No. The 0.8% daily cashback is worked out on the day's play and dropped into your balance automatically, with no code. If the figure looks wrong, ask live chat to walk you through that day's calculation.
Why did my bonus disappear?
Every bonus on qq1q carries a 7-day clock. If the wagering is not finished by then, the remaining bonus and the winnings tied to it are removed. Check the counter before you assume the money has been taken by mistake.
I cannot log in even with the right password. What should I try?
Reset the password from the login page, then check that the phone keyboard is set to English letters rather than Bangla script. If the app still refuses, clear its cache or reinstall version 2.2.6. A VPN running in the background can also block the sign-in screen.
Will the qq1q app run on an older Android phone?
It needs Android 8.0 or newer and roughly 32 MB of free space. The APK is free to download from the qq1q site and was last updated on 10 November 2026. On a phone with little storage, clear old files first; a half-finished install is the usual cause of a stuck login.
Is live chat really open at three in the morning?
Yes. Support runs 24/7 on qq1q, including Fridays and public holidays. Put your player ID, the transaction ID and a screenshot in the first message; the answer comes back faster when the details are already there.
Who to ask when the answer is not here
Live chat is the shortest route: it runs at every hour, and staff can see your deposits, bonus progress and KYC status without you describing them. Have your player ID ready before the window opens, and keep the conversation to one issue at a time so nothing gets lost.
New to the site? Create a qq1q account first, then come back to this page, or head to the home page to see what is running tonight.