What qq1q notes down when you register
Signing up for qq1q takes a mobile number, a password and the name printed on your ID. Those three items form the base of your account file. Beside them we store the device and browser you signed in from, your chosen language, and the wallet number used for the first deposit.
We do not ask for your income, your employer or your family details, and no qq1q form should request a photo of your face outside the verification step. If a field looks unrelated to betting or to moving money, stop and confirm with the live chat desk before you type anything into it.
| Record | What it contains | Why it is held |
|---|---|---|
| Mobile number | The number used at sign-up and for one-time codes | Login, matching a deposit, confirming a payout |
| Sign-in history | Device, browser, IP address and the time of each session | Spotting a login from a place you have never used |
| Wallet reference | bKash, Nagad or Rocket number used to pay in | Sending a withdrawal back to the same wallet |
| Play record | Rounds played, stakes, session length | Checking bonus wagering and settling disputes |
| Chat messages | Live chat text and any screenshot you attach | Picking up a case without asking you to repeat it |
Why a bKash or Nagad deposit leaves a record
A deposit is a transfer between your wallet and your qq1q balance, so both sides keep a copy. We store the amount, the sending wallet name, the transaction reference and the time. Most deposits land in about three minutes, which means the entry appears in your history almost as soon as you send the money.
That trail matters when you cash out. qq1q sends winnings back to the wallet or bank account the money came from, so a new number needs fresh proof before it is added. The daily withdrawal ceiling is ৳175,000, a single request below ৳1,300 is not processed, and most payouts clear in around 30 minutes.
When a wallet number changes
A lost SIM or a switched wallet is a common case. Tell live chat before you deposit again, and be ready to show the wallet statement for the old number. Deposits sent from a number that was never linked to the account are the slowest cases to resolve, so check the wallet first.
The papers qq1q asks for before your first withdrawal
Verification runs once, ahead of the first payout leaving the account. You upload one photo ID: National ID Card (NID), passport or driving licence. A selfie holding the same document is often requested so the photo and the name line up.
Review takes up to 24 hours. Sharp photos with four visible corners pass fastest; cropped, glared or folded copies are the usual reason a submission comes back.
Three details that decide the review
- The name, date of birth and photo must all be readable on the same document.
- The name on the ID should match the name entered on the qq1q account.
- A document close to its expiry date is better replaced before you upload it.
Cookies and what a login session remembers
qq1q sets a small number of cookies. One keeps you signed in, one remembers the language you picked, and one times how long lobby pages take to load so a slow connection can be traced. None of them store your password, your wallet PIN or any card details.
Shared phones are normal in Bangladesh, so close the session when you finish. Signing out clears the login cookie on our side. The browser itself may still keep a history of the pages you opened, and that part stays on the device rather than with qq1q.
Who inside qq1q can open your file
Access is limited by role. A support agent sees your account details when you start a chat, so they can answer without asking you to repeat everything. Payments staff see the wallet reference of a deposit or a payout. Marketing receives totals and game counts, never a name or a phone number.
Outside the company, details go to the payment partners that move the money, to the provider that checks your ID, and to authorities when a lawful request arrives. qq1q does not sell player lists, and your number is not passed to outside advertisers.
Every lookup is written down
Opening a customer file inside the system creates an entry showing who looked, when, and from which staff account. That log is what keeps access honest: a case that was opened for no reason is visible to the team lead the same week.
How long each kind of record stays
Records stay while the account is open and for a period after it closes, because a payment dispute can surface months later. Once that window passes, the file is deleted or cut back to totals that no longer point at one person.
Chat transcripts have the shortest life. Play history outlasts the profile itself, since a wagering question can follow an account that has already been shut down.
Asking for a copy, a correction or a deletion
Send the request from the account itself, through the live chat desk. An agent confirms you are the holder before anything moves, usually with a one-time code to the registered number. A request typed from an unknown number cannot be acted on, however clear it looks.
Deletion closes the account. Payment records survive that step for the audit window described above, which is why full erasure cannot be promised on the day you ask for it.
| Request | What qq1q does | Timing |
|---|---|---|
| Copy of your file | Profile, wallet references and play history, released after an ID check | Within 24 hours |
| Correction | A misspelled name or an old number is replaced once a document matches | Same review window |
| Deletion | Account closed, then payment entries trimmed at the end of the audit window | Payment rows outlive the profile |
What qq1q does when the holder is under 18
qq1q is for adults, and the badge on every page says 18+. If a review finds an account held by someone younger, betting stops at once, the remaining balance returns to the wallet that funded it, and the profile is closed.
A parent or guardian can raise the case through live chat and quote the account number. Deposit entries stay for the audit record, but the account is not reopened, and a fresh registration using the same ID is refused.
Changes qq1q makes to this page
When a payment method is added or a rule is tightened, this page is edited and the new wording applies from the day it appears. Larger changes get a line in the lobby notice area so nobody is caught by a clause they never saw.
If a specific point about qq1q data handling matters to you, save a copy of the page before a big update lands. Older versions are not kept on the site.
Where to send a qq1q privacy question
Live chat is open 24/7 and is the fastest route for anything written here. Say which section you are asking about and give the account number, and the agent can pull the right record instead of guessing.
The help centre carries short guides on verification and withdrawals if you only need the steps. For a deposit that never arrived, have the wallet transaction reference ready before you start typing.
Signed in already? Check the wallet numbers saved on your profile from the qq1q login page before your next deposit. New here? Open an account through qq1q register, and the same rules apply from the first tap.